Customer Service Assistant - Area Support

We’re looking for a friendly, supportive and helpful person who thrives on providing excellent service and enjoys the challenge of working in different branches and meeting new people.

As part of our Regional Support team this role travels to different branches across a the region each day to provide support where it is needed most, ensuring our customers always get a fantastic service. This role operates over all our East locations from Milton Keynes up to Sheffield.

The main responsibilities will be supporting the area by providing counter support and possibly account opening, depending on the needs of the location and customers.  It’s important that we give customers accurate information in a friendly, professional and efficient way.

This role operates on a Monday to Friday basis and we provide a car to get you from A to B. As there is the need to be in different locations each day to help the branch open, we’ll support with a 10% shift allowance for flexibility. We’ll also advise in advance which branches needs support, but of course things can change so flexibility is important.  Rest assured, we always have well-being in mind. 

Our regional support team have a reputation for providing flexible support and excellent customer service so we really want to meet people who care about our branches as much as we do! So for this role you’ll need a positive, flexible attitude with a supportive approach.

We’re looking for someone who has excellent customer and communication skills with the ability to adapt to varied teams and locations. You’ll be able to deal with customers’ enquiries in a careful and accurate way, you'll also have experience of dealing with more complex situations or handling complaints.

As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.

We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.

You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.