Assistant Customer Service Manager

We're looking for a customer and people-focused Assistant Customer Service Manager (ASM) to lead and inspire in our Merry Hill branch. Our role is all about supporting the branch alongside the Customer Service Manager, leading the counter team and improving customer lives in our branch and community. This is not a sales or target orientated role.

Working in one of our larger branch locations our ASMs are empowered to make decisions, to enhance their team’s performance, but also make a positive impact locally. They must form a deep understanding of the role their branch plays in the community and seek out opportunities to make a difference.

By nurturing their teams, successful managers deliver a service that members value. They care how others think and feel about coming to work. Their teams feel they belong, can be themselves and get the support they need to flourish.

To be successful, you’ll have experience of leading a team and / or coaching from a financial services branch team or you may already be a leader in customer obsessed retail role, looking for a new challenge. We’ll be looking for experience of how you’ve inspired those around you and improved the customer experience.

You’ll be passionate about people with experience of coaching and developing, not only team members but peers as well. You’ll also be able to evidence where you've persuaded and influenced others including senior management and stakeholders.

As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.

We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.

You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.