Customer Service Branch Manager

We're looking for a people focused Customer Service Manager to inspire and lead our branch team in Stratford-Upon-Avon. This role is all about the people, in our branch and in our community and is an up to 12 month secondment.

The role is empowered to make local decisions, taking full ownership of not only the engagement, performance and development of the team and to support the impact on the diverse community it serves. Ensuring the branch is loved locally by having a understanding of the needs of the community and seeking out opportunities to make a difference.

Delivering a customer service that our members love; leading the team to deliver exceptional service to our diverse range of members and taking a “our customer” approach by responding to all members visiting the branch and contacting us by telephone, digital or postal channels are key responsibilities.

Inclusive leadership will help people feel they belong, and be able to be themselves, be at their best and grow. This will be achieved through effective coaching, demonstrating role model behaviour and leading from the front, showing the team what good looks like when it comes to delivering a best in class service. 

For this role you’ll already be experienced in leading a branch team in retail banking / FS branch management, with evidence of inspiring those around you. Being customer focused and experienced in delivering excellent service, whilst being able to identify where you've made improvements to enhance the customer’s experience, will be essential..

You’ll be passionate about people, driven by creating an inclusive, inspiring workplace and will be able to demonstrate where your experience has made a difference. This will include strong experience of coaching and developing individuals, including other managers.

You’ll also be able to evidence where you have persuaded and influenced either your peers or senior managers, so you’ll have strong communication skills. 

As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.

We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.

You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.