The way Work Should Be

We’re proud of our culture where difference is valued and people can be themselves. We believe that to be successful in achieving our ambition to be the best savings and mortgage provider in the UK, our team’s need different perspectives, drawing on different experiences and backgrounds. Coventry Building Society is a place where people can be brilliant.

We’ve got range of different ways to support you, both in your role and your wider wellbeing. Our hybrid working approach is team-led so you, your line manager and your team can decide what works best. And our flexible working arrangements and family-friendly policies help to make sure you’re happy and in control of your work-life balance.

We’re proud to be a building society and we’re focused on our purpose of giving people the power to be better off through life. Our journey is an exciting one - founded in 1884, we’re the 2nd largest building society in the UK, the 8th largest lender, we have more than 2,600 employees and we’re still growing and protecting the interests of our members.

We’re always looking for talented people to join us. But it’s important that our people aren’t just brilliant at what they do - we need them to share our values and understand that working here is all about putting members first.

A place to belong

At Coventry Building Society, we’re building and nurturing teams where difference is valued, creating an inclusive and inspiring workplace. We think discrimination of any sort has no place in a modern society, including ours.

Diversity brings unique ideas and perspectives, helping us to deliver better performance. We’ve made clear commitments to increase gender and race diversity in our senior teams over time, and an overall ambition to improve the representation of different sexual orientations, gender identities, disability, backgrounds and thinking styles in our workforce.
Just some of the ways in which we’re driving forward our ambition include:

  • We’ve created our Diversity Steering Group, made up of colleagues from every area and every level of the Society, and sponsored by our Executive team
  • we have toolkits for managers and for all staff which include guidance on creating inclusive teams and tackling non-inclusive behaviour
  • we have a network of Mental Health First Aiders to support our mental health commitment to colleague
  • we’ve created our ‘Wellbeing at Work Passport’ to support colleagues who need adjustments in the workplace, for any reason
  • our My Family policy offers enhanced pay for when you’re becoming a parent
  • our Carer’s flexibility policy where you can get up to three days’ paid leave to support a parent or child through the moments that matter.

Our strategy continues to evolve, and there are all sorts of ways that you can become involved in diversity and inclusion when you join the Society.

Ultimately, the members we serve represent the full diversity of the city of Coventry and the wider UK - and so should we.

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Our values

Our values are at the heart of everything we do. They’re what drive our everyday behaviour, and we’re really proud of that.

By sharing these values, we’ve built a culture where everyone feels they belong.

Caring - we care passionately about great service, and looking out for each other and wider society.

Ambitious - we want to do better every day, finding imaginative ways of making people better off through life.

Responsible - we believe in doing the right thing for our members, colleagues and partners – promoting diversity and equality of opportunity for all.

Empowering - we empower people to make the right decisions, with the confidence to achieve better outcomes and the support to achieve their potential.

Straightforward - we say what we think and provide honest feedback. By focusing on making things simple, easy and clear we reduce waste of time, effort and resources.

Awards, commitments and sponsorships With our people being so high on our agenda, we’re delighted that’s been recognised with these awards:

  • Race at Work Charter - Image

    Race at Work Charter

    Launched in partnership with the UK government in 2018, the Race at Work Charter is a public commitment to improving the experiences of black, Asian and minority ethnic employees in the workplace. The Society signed the Charter in April 2021.

    Sandra Kerr CBE, Race Equality Director at Business in the Community, said:

    “We would like to thank Coventry Building Society for setting out their commitment to being an inclusive and responsible employer. By signing up to the charter, they are showing that they aspire to have one of the most inclusive workplaces in the country. Together we can break down barriers in the workplace, raise the aspirations and achievements of talented individuals and deliver an enormous boost to the long-term economic position of the UK.”

  • The workplace - Wellbeing Charter - Image

    The Workplace Wellbeing Charter

    Looking after the wellbeing of our employees is important to us. We’re pleased to have been accredited by the Workplace Wellbeing Charter, a national accreditation standard that recognises our commitment to the health and wellbeing of our employees. The accreditation assessed the Society in eight areas of wellbeing including leadership, mental and physical wellbeing. The Charter not only recognises the work we’ve done, but will also help shape the future of wellbeing at the Society.

  • Menopause Friendly Champions Plus Membership - Image

    Menopause Friendly Champions Plus Membership

    We’ve committed to being menopause friendly. We want to change mind sets and attitudes towards menopause, making it as easy to talk about as the weather. We want everyone to understand what menopause is and be able to talk about it openly. This isn’t just an issue for women, everyone needs to know so they can support colleagues, friends and family. We want our managers to confidently have good conversations, and know how to help and we want those experiencing menopause symptoms to feel confident to discuss it and ask for support if they need it to continue being happy and successful at work.

  • MOBO Awards - Image

    MOBO Awards

    We’re thrilled to have the MOBO Awards come to Coventry and we’re delighted they’ll be held at Coventry Building Society Arena. This is Coventry’s year as UK City of Culture and we’re proud to be supporting such a major event in the UK cultural calendar in our home city.

    We’re sponsoring the awards, as we believe in diversity. We believe in the power of different ideas and experiences. We want our Building Society to represent today’s society with role models from all communities at all levels. The MOBOs are a platform for black talent. We want to be one too. #AllTogetherBetter

What our people say

  • I have worked at the Society for many years, during which I have seen an incredible amount of change both from a broader Society perspective and also from an IT point of view. It’s that change that has kept me engaged and motivated to keep progressing my career here.

    I actually started as a trainee Cashier in one of our branches and my journey with the Coventry Building Society has seen me play a pivotal part in developing the IT analysis team within the IT Architecture function. Every day in IT we have the opportunity to make a difference, as we play a key role in helping our colleagues across the whole of the organisation. I work with great people and I love the ‘techy’ side of IT and seeing how doing the right things in the IT function can have a positive impact on our members and our people.

    I genuinely feel as if exactly the right challenges have come at the exactly the right time for me. Whether that be pushing my IT career to the next level to agreeing a flexible working arrangement, doing a job I love, whilst having my children. The Society has provided support in those defining moments. The Society’s values are carried through not just in the way we treat our members but in the way we work with each other.

    I am now lucky enough to be on the senior leadership team for IT, really driving our transformation agenda. There is never a dull moment here and I am looking forward to what the future holds!

    Hear more from our people

    Sarah - IT

  • I started working for the Society as a Saturday Customer Service Assistant, in one of our Coventry branches, and I continued this role on a part-time basis while I studied law at Durham University.

    After completing my degree, I did some work experience in the Legal team and was then lucky enough to secure a permanent Paralegal role.

    I always knew I wanted to continue with my legal career, so I asked if the Society would support me through my Legal Practice Course and they agreed. I spent a year going to London twice a week for evening lectures – it was hard work, but I qualified in July 2016.

    I now work on the lending and property side of the Legal team, looking after mortgage-related queries, policy changes and project work, as well as helping to review the lease renewals for the Society’s properties. I am also involved in reviewing our mortgage conditions and legal documentation, in conjunction with external solicitors and barristers. These documents protect both the Society and its members so it’s important that they are accurate and are clearly communicated.

    I also love being able to get involved with the Society’s community work, I’m one of our Reading Partners and help the children at a local Primary School improve their reading and spelling. It’s one of the most rewarding parts of my week.

    It’s a great place to work and I really feel the Society looks after us.

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    Amy - Legal

  • I’ve worked in a number of different departments including the Branch Network, Intermediary Development, Financial Crime and I’m now in our Compliance team.

    Regulatory changes can have a big impact on the business. It’s part of my job to track those changes and keep the business informed.

    I get to work with lots of different teams – Product Design, Marketing, Customer Experience, Legal and Business Change to name a few. Every day really is different!

    There are numerous opportunities for development and progression if you choose to take them. Ultimately, you drive your own future.

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    This kind of culture doesn’t just happen overnight – it comes from the top and it’s been a pivotal part of the organisation for many years.

    Emma - Compliance

  • I started working at the Coventry as a Saturday Customer Service Assistant, I’m now a Customer Service Specialist and I’ve just started on the Management Development Programme, which is designed to help enhance my leadership skills.

    Every day is different. I come to work smiling and I leave smiling. Making a difference to our members motivates me to come to work each morning. I’m helping people and I get so much satisfaction out of it, whether I’m opening an account for a customer or supporting them with a complex transaction, our members really appreciate us.

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    We are so invested in community work too. In our branch alone, we’ve raised almost £20,000 for our community partner. We have the most amazing customer base. They’re so generous – they’re as passionate about the charity as we are.

    Jess - Branch Network

  • I’ve been with Coventry Building Society for most of my career, my background is actually in Finance and whilst in this team, I was intrigued by the part that Change payed in shaping the Society and I felt that it would be an interesting career move. After completing a secondment in Change, I took on a Trainee Business Analyst role and now I’m training to be a Project Manager.

    The Coventry makes a big investment in delivering a fantastic customer experience and understanding the wider impact each project has is critical. Getting things right for our members is the most important thing.

    Working in Change has taught me so much and helped me develop transferrable skills, such as analysis and decision making, project management, report writing and managing stakeholders. These are all qualities I feel I could take to any part of our business.

    I know I still have a lot to learn but I’m focused on becoming a fully-fledged Project Manager and I know Coventry Building Society will support me to get there.

    Scott - Change

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