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Customer Support Advisor

About The Role

Are you a customer focused individual who is looking for a new challenge?

As a Customer Support Advisor within Existing Lending you will be providing a central support service to our customers, the branch network and the Contact Centre.

This central support contact will be by telephone, in writing or via e-mail.

The role involves processing a variety of amendments to mortgages and answering queries related to the processes.

The team deal with customers wishing to amend the terms oftheir mortgage either when their existing deal ends or during the course oftheir current arrangement.
About You
What we are looking for from you:

  • Friendly and professional approach
  • Ability to communicate effectively with a wide range of internal and external customers
  • Ability to build long term relationships.
  • Confident, flexible and organised
  • Team work experience
  • Experience in a fast paced back office environment
  • Ability to analysis and review data
  • Ability to problem solve
  • Ideally have experience in mortgages, however this is not essential.

This is a great opportunity to work in a dynamic customer focused environment with a great deal of personal responsibility.


About The Company

Lending Operations:

We manage the entire lifecycle of a mortgage account. This encompasses all aspects of mortgage processing, from receipt of the initial application, underwriting to completion and then servicing the needs of existing customers, through to final redemption.

Please note, you will be primarily based in the Mortgage Processing department at Fletcher House in Walsgrave Coventry, however will be required to work in other areas of the Contact Centre to achieve service standards as necessary. 


Hours: Mon to Fri - 9am - 5pm

Contract: Perm/FT

Key Information

Role Title:
Customer Support Advisor
Salary Details:
£16220 to £17000 per annum - dependant on experience
Number of hours per week:
35
Location:
Coventry - Walsgrave
Vacancy Type:
Permanent - Full Time
Closing Date:
16 Feb 2018

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