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Customer Service Assistant

About The Role
A fantastic opportunity is available to work directly with our members within our Nailsworth Branch, as a Customer Service Assistant. In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them. From having conversations with our customers we will be able to help them with their plans through the services we offer

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services.

Role requirements:

  • Ensuring customer needs are met, through high levels of professional customer service

  • Ability to develop long term customer relationships.

  • Cashiering duties and cash management

  • To work within a branch based environment, as part of a customer driven team.

  • Ensure personal goals and branch measures are met.

  • Ability to get things right first time through high levels of accuracy and confidentiality

  • Consistently and proactively looking at all opportunities to personally develop

  • Keeping up to date with financial products and legislation.

  • Effectively identify customer dissatisfaction and resolve at point of contact by always looking for ways to put things right.

  • Understand and adhere to all appropriate legislation, codes of practice and internal control requirements.


About You

You will already have strong customer service experience with a positive and flexible approach. People skills are essential in this role, as you will be dealing with our members and working as part of a team. You will have excellent organisational and communication skills and cash handling experience is an advantage, but is not essential.

Person requirements:

  • Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments

  • You must have a good level of numerical and verbal ability

  • Excellent attention to detail and planning and organising skills.

  • Flexible, positive, hardworking and driven in nature

About The Company

Our branch network staff are engaged, motivated and inspired to consistently demonstrate the Coventry’s values. In return, we develop and guide you to achieve your full potential.
We value our staff and reward their talent and commitment. Our aim is to grow our people internally and create an environment which allows them to develop brilliant careers with us.

If you love making your customers happy, we’ll give you the environment, support and opportunities to succeed.


Total hours:

36.25 per week  - Monday to Friday 8:45am - 5:00pm - £15318 per annum

Saturdays: 8:45am - 12:30pm - 3 out of 4 a month - paid as overtime

Key Information

Role Title:
Customer Service Assistant
Salary Details:
£15318 to £16033 per annum - dependant of experience with Saturdays paid as overtime
Number of hours per week:
36.25
Location:
Nailsworth
Vacancy Type:
Permanent - Full Time
Closing Date:
25 Dec 2017

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