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Customer Service Specialist

About The Role

We have a fantastic opportunity for you to work directly with our customers within one of our Coventry Area branches as a Customer Service Specialist.

In this role you will pro-actively engage with customers, responsible for delivering an exceptional and memorable customer service by creating a welcoming environment within the branch, whilst ensuring that customers are able to do what they came in for.

Through purely customer service focused meetings you will fully understand your customer's savings needs, and provide information on the most relevant accounts and services, enabling them to make an informed choice.


Hours: 37 per week – 5 days worked within branch opening hours

Branch Opening Hours
Monday to Friday 8.45am to 5pm
Saturday 8.45am to 4pm

About You

  • Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments.
  • Evidence of working towards service standards
  • A confident relationship builder with excellent communication skills
  • Experience of dealing with complex / technical customer queries or complaints
  • Strong evidence of working within a team and demonstrating role model behaviours
  • Good planning and organising skills
  • Excellent attention to detail, initiative and communication skills
  • Flexible, positive, hardworking and driven in nature

 


About The Company

We offer the friendly, warm welcome that our members have come to expect in all of our 70 branches.


 


By always putting our members first, we deliver an outstanding customer experience.


 


Our staff create branches that are a pleasure to use. 99% of our branch visitors went away satisfied (data from our monthly customer satisfaction surveys)



We offer the friendly, warm welcome that our members have come to expect in all of our 70 branches.


 


By always putting our members first, we deliver an outstanding customer experience.


 


Our staff create branches that are a pleasure to use. 99% of our branch visitors went away satisfied (data from our monthly customer satisfaction surveys)


 


Key Information

Role Title:
Customer Service Specialist
Salary Details:
£17,089 to £20,083 per annum plus 7.5% shift allowance
Number of hours per week:
37
Location:
Coventry - Various Branch Locations
Vacancy Type:
Permanent - Full Time
Closing Date:
28 Dec 2017

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