All Locations
Hybrid
Advertising Salary:
£21,300 - £22,300 (Dependant on experience)
Closing Date
07 Jul 2022
Vacancy Type
Permanent - Full Time

About The Role

We’re proud of the outstanding customer service we provide, so when our members are going through a challenging time, our ability to care and support them is even more important. We're looking for a friendly, confident, supportive person who is passionate about providing excellent service, to join our Mortgage specialist team.

We provide help and guidance to our customers who are facing difficulties with their mortgage payments. We operate in the most challenging times, and taking responsibility by finding resolutions for our customers and dealing with more sensitive situations will be key. How we deal with our customers is incredibly important, it can be complex to deal with but extremely rewarding at the same time.

In this telephone based role you’ll be working with customers who are in or facing financial difficulty. You’ll be agreeing affordable payment plans with them and regularly reviewing existing payment agreements. It will also be important to keep up to date with policies and procedures with the ability to share knowledge with others effectively.

You’ll be key in building relationships with our members and understanding what services will suit their individual needs. You’ll give clear, accurate information in a friendly, professional and efficient way. Being a team player is important, you’ll want to be a role model and help those around you.

You’ll work with professional third parties like solicitors, estate agents and debt counsellors and be fully accountable for your own work load and diary planning.

About You

We have a reputation for excellent customer service and we really want to meet people who care about customers as much as we do.

You’ll need recent high level customer service experience to be successful, ideally from a retail financial services environment but this isn't essential. Being a strong, empathetic communicator with the confidence to hold great conversations that are tailored to our customers’ individual circumstances with be important.
 
You’ll have experience of handling challenging conversations, dealing with more sensitive, complex customer enquiries and have a clear ‘can-do’ attitude and are able to manage your own work load and diary

This is a hybrid working role with at least two days a week in our new office Coventry House in Binley and the rest at home, once you have been trained in to the role. 

Working Hours: Monday to Friday 9 – 5 and the availability to work one out of four Saturdays 9am – 12pm.

About The Company

Coventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos.
 
The best way to judge a company is based on what the people who work there say as we’re rated certified by Great Place to Work from our recent employee survey.
 
We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. What makes us such a rich and progressive place to work is the huge variety of people that make up our workforce. We’ve got a whole range of different ways to support you, both in your role and wider well being.
 
As an employee, we have a great benefits package and you're encouraged to take control of your career. We invest in our people, with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression.

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