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Technical Analyst - Application Support

About The Role

Provides a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently.  Completes tasks to agreed levels of quality, within stated timescales with no supervision.  Looks for improvement opportunities within the team and its processes/procedures.  An effective team member who provides support and guidance to peers and junior team members.  Contributes to team efficiency through the creation of accurate technical documentation.

About You

    Essential Skills and Experience:

    • Knowledge of systems management procedures in a large commercial, mission-critical environment.
    • Capacity planning, performance tuning, proactive monitoring of middleware solutions.
    • Change control, release procedures and tools.
    • ITIL based service management framework
    • Strong computer literacy
    • Experience of using the Microsoft Office products to create and manage documentation.
    • Proactive approach
    • Ability to work individually and within a team
    • Desire to developing and improving process
    • Willingness and aptitude for learn new systems and furthering knowledge

    Must be able to demonstrate knowledge in the areas below

    • IT Infrastructure skill set with Windows Server 2008R2, 2012 R2 &/or 2016
    • IIS
    • Standard Infrastructure operations technologies (e.g. AD, DNS, DHCP, etc.)
    • Knowledge of SQL Server database systems
    • Application Support Skills
    • VMware Virtualisation.
    • HP Server / Blade / Cluster Technology.


    • An appreciation of web services, XML standards
    • An appreciation of Windows based applications.
    • Powershell scripting
    • Branch Systems (Focus) support.


    • SQL Server Database (2005, 2008, 2012) installation & management
    • Exchange email services (2010).
    • IIS, COM, web browser, .net and associated Internet/Intranet technology.
    • SAN technology (NetApp) and utilities.
    • Citrix XenApp.
    • Sharepoint (2007,2013)
    • SCCM (2007, 2012)
About The Company
IT at the Coventry is changing; we are currently undertaking an exciting transformation project that will shape the future of the organisation. As we progress on our journey we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously.

Key Information

Role Title:
Technical Analyst - Application Support
Salary Details:
£24,295 - £36,443
Number of hours per week:
Coventry-Binley Business Park
Vacancy Type:
Permanent - Full Time
Closing Date:
28 Feb 2018

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