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Customer Service Specialist

About The Role

We have a fantastic opportunity for you to work directly with our customers within our Bristol & Clifton branch as a Customer Service Specialist.

In this role you will pro-actively engage with customers, responsible for delivering an exceptional and memorable customer service by creating a welcoming environment within the branch, whilst ensuring that customers are able to do what they came in for.

Through purely customer service focused meetings you will fully understand your customer's savings needs, and provide information on the most relevant accounts and services, enabling them to make an informed choice.

 

 
About You
  • Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments.
  • Evidence of working towards service standards
  • A confident relationship builder with excellent communication skills
  • Experience of dealing with complex / technical customer queries or complaints
  • Strong evidence of working within a team and demonstrating role model behaviours
  • Good planning and organising skills
  • Excellent attention to detail, initiative and communication skills
  • Flexible, positive, hardworking and driven in nature
About The Company
We offer the friendly, warm welcome that our members have come to expect in all of our 70 branches.
By always putting our members first, we deliver an outstanding customer experience.
Our staff create branches that are a pleasure to use.
99% of our branch visitors went away satisfied (data from our monthly customer satisfaction surveys).
 
 
Location and Hours:
Bristol - Mon, Wed & Fri, 08:45-17:00
Clifton - Tues & Thurs, 08:45-17:00
Saturdays: 3 out of 4 Saturdays a month 8.45am - 12.30pm


Key Information

Role Title:
Customer Service Specialist
Salary Details:
£18363 to £ 19223 per annum - dependant on experience
Number of hours per week:
36.25
Location:
Bristol
Vacancy Type:
Permanent - Full Time
Closing Date:
31 Jul 2017

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