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Customer Service Assistant

About The Role

Our friendly team in Warwick are looking for a customer focused, helpful person who loves providing excellent service, to join them. Working in the heart of the community our team are key in understanding what’s important to our diverse range of customers and create a sense of belonging for everyone. It’s a team orientated, supportive environment where every day is different.

This is a part time opportunity working an average of 23 hours 9.30am - 3pm 4 days over Monday to Saturday (Saturdays will be 8.45am - 12.30pm every other week)

Your main responsibilities will be building relationships with our members, completing their transactions accurately and handling money safely. You’ll support our wide range of customer enquiries by giving information in a friendly and efficient way. Being a team player is also important as you’ll want to help those around you.

Taking responsibility by finding solutions for our customers, whilst keeping up to date with our services and policies will also be important. You’ll also support all our customers however they use us, through administration enquiries by inputting information accurately and by taking telephone calls when required.

As you increase in confidence and experience, you’ll work through our supportive accreditation scheme which moves you through different levels of the role. This not only recognises your found skills but increases you salary at each point, with at least 4 pay increases to work towards. You can own your personal development and grow with us whether you’re looking for a career or a job that makes you happy.

 

About You

We have a reputation for excellent customer service and we’d really like to meet people who care about customers as much as we do!

You’ll already have some experience of dealing with customers and providing a good level of service to be successful, we can train you how to use our systems and all about our services.

Dealing with transactions in careful and accurate way is a big part of the role, so it would be helpful, but not essential if you already have some cash handling experience. You'll be talking to lots of different people so you'll like chatting and be confident talking to a diverse range of different people. 

Our branches are friendly, caring so you'll like being part of a team and will have a positive, flexible and supportive approach

About The Company
Coventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos.
 
The best way to judge a company is based on what the people who work there say as we’re rated certified by Great Place to Work from our recent employee survey.
 
We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can be long and feel proud to work. What makes us such a rich and progressive place to work is the huge variety of people that make up our workforce. We’ve got a whole range of different ways to support you, both in your role and wider well being.
 
As an employee, we have a great benefits package and your encouraged to take control of your career. We invest in our people, with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression.

Key Information

Role Title:
Customer Service Assistant
Salary Details:
£19,425 pro rata (Inclusive of a shift allowance and dependant on relevant experience)
Number of hours per week:
22
Location:
Warwick
Vacancy Type:
Permanent - Part Time
23 Jan 2022