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Customer Service Assistant

About The Role

Our Stonehouse branch in Gloucestershire branch is looking for a friendly, confident and helpful person who is passionate about providing excellent service, to join them. Working in the heart of their community our diverse team are key in understanding what’s important to our members and create a sense of belonging for everyone. It’s a team orientated, supportive environment where every day is different.

This is a 16.5 hour a week part time opportunity 8.45am - 5pm Monday and Tuesday with Saturdays 8.45am - 12.30pm (typically 2 on average a  month)

Your main responsibilities will be building relationships with our members, completing transactions accurately and handling their money safely. You’ll support our wide range of customer enquiries by giving clear, accurate information in a friendly, professional and efficient way. Being a team player is important, you’ll want to help and look after those around you.

Taking responsibility by finding resolutions for our customers, whilst keeping up to date with our services and policies will also be important. You’ll also support administration enquiries by inputting information accurately and support our members by taking telephone calls as well.

As you increase in role confidence, you’ll work through our supportive accreditation scheme moving you through different levels of the role increasing your responsibilities and pay. You can own your personal development and grow with us.

About You

We have a reputation for excellent customer service and we’d really like to meet people who care about customers as much as we do.

  • You’ll already have experience of dealing with customers and providing a good level of service to be successful.
  • You’ll deal with transactions in a careful and accurate way, so it would be helpful, but not essential if you already have cash handling experience
  • We’re looking for someone who's confident talking to a range of different people, so you'll like chatting and have good communication skills
  • You'll like working in a team and will have a positive, flexible and supportive approach
With well being in mind we are currently using digital platforms such as Zoom as part of our recruitment process. This will involve on-line testing relevant to the role and a zoom interview with the manager from the branch.
About The Company
Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.

Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee well-being is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 

We’re rated 8th Best Big Company to Work For by Best Companies’

ORC Employee Engagement Award for Excellence

Key Information

Role Title:
Customer Service Assistant
Salary Details:
£17,164 - £18,277 pro rata (Inclusive of a 5% shift allowance and dependant on relevant experience)
Number of hours per week:
Vacancy Type:
Permanent - Part Time
26 Sep 2021