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Saturday Customer Service Assistant

About The Role
Our Saturday Customer Service Assistant role is a great opportunity for someone who either is looking for their first job or to have a rewarding and challenging position that fits around your lifestyle and commitments. Working in our branch, you’ll be responsible for delivering exceptional customer service by talking to our customers and dealing with their queries. 

You’ll accurately manage customer transactions such as deposits, withdrawals and paying bills, by operating the till and handling money. It’s important you understand and comply with all the appropriate legislation and codes of practice, and keep your knowledge up to date on our products and services. Following security and Data Protection procedures is a must to ensure we protect our customers.

You’ll be part of a supportive team in our Stroud branch serving members every Saturday. There are also lots of opportunities for overtime if you want. Many of our Saturday Customer Service Assistants support us between Monday - Friday during our busier periods when it’s convenient for them to do so.

With well being in mind and to comply with social distancing guidance, we are currently using digital platforms such as Zoom as part of our recruitment process. This will involve on-line testing relevant to the role, a brief telephone chat and a zoom assessment with the manager from the branch.

About You

To be successful you'll have a positive, personable attitude and excellent communication skills. We’re looking for someone who has the confidence to engage with a diverse variety of people, who is customer focused and has the ability to be accurate and deal with our customers transactions.

You’ll be available to work every Saturday between 8.45am and 12.30pm. Whilst we appreciate you’re applying for a Saturday role, from time to time, we may ask if you’re able to cover extra hours across the week during our busiest times including March-May and other holiday periods.

We really care about recruiting the right people and engaging, rewarding and developing them throughout their journey with us. As well as being flexible to fit around you, this role will give you a chance to learn new skills and develop your career.

About The Company
Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.

Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee well-being is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 

The Times Top 25 Best Big Companies To Work For 2021

ORC Employee Engagement Award for Excellence

Key Information

Role Title:
Saturday Customer Service Assistant
Salary Details:
£8.98 per hour
Number of hours per week:
Vacancy Type:
Permanent - Part Time
17 Jun 2021