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Customer Support Administrator - Mortgages

About The Role

Do you have an administration background with a strong customer focus?

Our Mortgage Customer Support Advisor position could be what you’re looking for.

This role plays a crucial part in our lending department, without them our mortgage customers wouldn’t be able to process the variety of amendments to their mortgages whilst being supported through the process. This is an up to 8 month maternity cover opportunity.

Our existing lending area manages our mortgage accounts once they’ve competed, servicing the needs of our existing customers through to final redemption.

Your main responsibilities are to provide a support service to our members, branch network and our mortgage contact centre. You’ll support our customers with important changes to their mortgages e.g. product switches, change of address, change of name and other customer account amendments.

You’ll support our customer enquiries by ensuring paperwork is processed accurately and efficiently. Being a team player is also important, you’ll want to help and care for those around you.

As a Sunday Times Best Big Companies To Work For we pride ourselves on our ability to listen to our people and support their development. As this role plays a pivotal point within our organisation, full training will be provided and support given throughout.

Closing date 6th July (Please note - due to the popularity of our roles and the large volume of applications we receive, we may close the advert earlier than advertised)

About You

To help us deliver outstanding service we need engaging, observant and caring people, that’s where you come in.

We’re looking for customer-oriented and detail-focused individuals who already know how maintain high quality standards.To be successful in the role your application will evidence administration experience with a  strong ustomer bias, from a fast paced working environment. Ideally you'll also have the ability to deal with more complex or technical customer queries and /or situations.

Coping with pressures and problem solving ability will be a part of the role so you’ll be a dedicated, professional and committed person with a flexible approach.
You’ll be a team player, keen to learn and will be accurate and efficient in nature. It’s important you have a strong attention to detail and a ‘can-do’ attitude enabling you to always get things right for the department and the customer.
Working Hours Monday – Friday: 9am – 5pm

With well being in mind and to comply with social distancing guidance, we are currently using digital platforms such as Zoom as part of our recruitment process.

About The Company

Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.

Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee well being is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 

The Times Top 25 Best Big Companies To Work For 2020

ORC Employee Engagement Award for Excellence

We’ve also been proud holders of Gold Ribbons from Fairer Finance since they introduced them over four years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

Key Information

Role Title:
Customer Support Administrator - Mortgages
Salary Details:
£15,870 - £16,900 (Dependant on relevant experience)
Number of hours per week:
Coventry - Walsgrave
Vacancy Type:
Temporary - Full Time
06 Jul 2020