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Customer Service Assistant

About The Role

Customer Service Assistants are the first point of contact for our customers in branch, they‘re truly at the heart of our customer service.

We’re looking for chatty, confident and helpful people who are passionate about providing excellent service to join our team. 

Milton Keynes branch is a friendly and supportive environment where every day is different. Working in the heart of the community our team strive to understand whats important to our members and create a sense of belonging for everyone. This is a 12 month temporary opportunity.

Your main responsibilities are building relationships with our members, completing transactions and handling money responsibly. You’ll support our customer enquiries by giving clear, accurate information in a friendly, professional and efficient way. Being a team player is important, you’ll want to help and care for those around you.

As you increase in confidence, you’ll work through our accreditation scheme moving you through the different levels of the role increasing your responsibilities and pay. You can own your personal development and grow with us.

To get an insight into our role why not click here and see if working here would make you happy.

Hours of work: Monday to Friday 8.45am - 5pm plus 3 out of Saturday mornings 8.45am - 12.30pm which is paid as overtime

About You
 We have a reputation for excellent customer service and we really want to meet people who care about customers as much as we do.
  • You’ll have a strong interactive customer service background to be successful, with a positive and flexible attitude.
  • We’re looking for someone who's confident to talk to lots of different people so you'll have excellent communication skills.

  • You’ll be able to deal with customers’ enquiries in a careful and accurate way and you'll already have cash handling experience

About The Company

Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.

Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee well being is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 

Times Top 100 Best Companies to Work For 2019

ORC Employee Engagement Award for Excellence

We’ve also been proud holders of Gold Ribbons from Fairer Finance since they introduced them over four years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

Key Information

Role Title:
Customer Service Assistant
Salary Details:
£15,846 - £17,970 (Dependant on relevant experience)
Number of hours per week:
Milton Keynes
Vacancy Type:
Temporary - Full Time
24 Feb 2020