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Customer Service Assistant - Temp - Part time

About The Role

A fantastic opportunity is available to work directly with our members within on of our High Street branch as a Customer Service Assistant.

In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them.

From having conversations with our customers we will be able to help them with their plans through the services we offer.

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner.

You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services.

Role requirements

Ability to develop long term customer relationships.

Cashiering duties and cash management

To work within a branch based environment, as part of a customer driven team.

Ensure personal goals and branch measures are met.

Ability to get things right first time through high levels of accuracy and confidentiality

Consistently and proactively looking at all opportunities to personally develop

This vacancy is temporary up to 12 months, working 12 hours per week across the following shift pattern:
Mon - 11:00 - 14:30
Tues - 11:00 - 14:30
Sat - 11:00 - 16:00
There will be a requirement to attend 7 days full time training.
About You

Recent experience of working within customer service

You must have a good level of numerical and verbal ability

Excellent attention to detail and planning and organising skills.

Flexible, positive, hardworking and driven in nature

You will already have strong customer service experience with a positive and flexible approach.
People skills are essential in this role, as you will be dealing with our members and working as part of a team.
Ensuring customer needs are met, through high levels of professional customer service of a team

Key Information

Role Title:
Customer Service Assistant - Temp - Part time
Salary Details:
£14,254 to £16,033 pro rata per annum
Number of hours per week:
Vacancy Type:
Temporary - Part Time
Closing Date:
03 May 2017

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