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Customer Service Administrator

About The Role

Do you have good communication and customer service skills?

Want to work for a company who genuinely care?

Our Senior Technical Support team play a critical role within our mortgage lending department in Brockworth. The department processes and underwrites all of our mortgage applications, from direct customers and mortgage intermediaries.

You'll be accountable for processing mortgage applications using our internal systems, whilst checking customer’s documents such as payslips and proof of I.D, ensuring high levels of accuracy and attention to detail within this fast paced, customer focused environment. You'll also work closely with mortgage brokers and customers to keep them up to date on where we are with the mortgage application process and gain any extra information needed.

Once you’re up to speed with the role, you will move on to more complex processing decisions and reviewing applications to identify and mitigate risks by investigating any discrepancies. With your strong attention to detail you will also highlight any potential policy fraud, such as non-disclosures, and work closely with our Fraud teams to investigate further where appropriate.

As a Sunday Times Top 100 Company To Work For we pride ourselves on our ability to listen to our people and support their development. As this role underpins our lending decisions full training will be provided and support given throughout.

About You

To support our growth, reduce our risk and nurture relationships with our customers we need engaging, observant and caring people to help us maintain our outstanding customer service.

That’s where you come in.                

We are looking for customer-orientated and detail-focused individuals who can maintain quality standards within a busy working environment. You’ll have experience of delivering a high level of customer service and you’ll be motivated knowing your actions result in a happy customer. Ideally you'll already have some experience working with administration.

It’s important you have a good attention to detail and a ‘can-do’ attitude enabling you to always get things right for the department and the customer.

Working Hours

Monday – Friday: 9 – 5

Start Date: 9th March 2020

Key Information

Role Title:
Customer Service Administrator
Salary Details:
Number of hours per week:
Vacancy Type:
Permanent - Full Time
22 Jan 2020