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Telephone Mortgages Coordinator

About The Role
We’ve been proud holders of Gold Ribbons for Mortgages from Fairer Finance who help consumers find a bank or building society that offers good service, not just a good rate.

As we continue to grow, we are now looking for customer focused individuals who thrive off providing an excellent service, to join our Mortgage Contact Centre.

Our Mortgage Contact Centre provides a first point of contact for our customers and is truly at the heart of our mortgage business. It’s a fast paced, friendly and supportive environment where every day is different.

Your main responsibilities are taking phone calls from our customers, helping and supporting them with their enquiries. We aim to give our customers clear and accurate information in a friendly, professional and efficient manner. No contact centre experience is required as full training will be given.

Once you are confident, you can progress through a structured accreditation programme. You can own your personal development and build not just a job, but a career with us.

About You
You don’t need previous mortgage or contact centre experience to be successful, but you’ll have evidence of recent customer service experience from a fast paced environment. You'll also be experienced with dealing with more complex conversations

You'll be someone with excellent communication skills and the confidence to engage with a variety of people

You'll be accurate and have the ability to deal with our customer’s enquiries. Coping with pressures and problem solving ability will be a part of the role so you’ll be a dedicated, professional and committed person with a flexible approach

You will be required to work 35 hours per week, flexibly across the following hours:

  • 8am to 8pm Monday to Friday 
  • 9am to 5pm Saturday
  • 10am to 4pm Sunday 

Start date for the role is the 4th November and your first 3 weeks will consist of a mixture of comprehensive training and support to get you taking your first calls from our customers

About The Company
Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.

Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee wellbeing is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 

Times Top 100 Best Companies 2019

YourMortgage Awards Best Building Society

ORC Employee Engagement Award for Excellence

We’ve also been proud holders of Gold Ribbons from Fairer Finance since they introduced them over four years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

Key Information

Role Title:
Telephone Mortgages Coordinator
Salary Details:
£22,020 (this is inclusive of a 20% shift allowance applicable to the role)
Number of hours per week:
Coventry-Binley Business Park
Vacancy Type:
Permanent - Full Time
Closing Date:
16 Sep 2019