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Collections Officer

About The Role

At Coventry Building Society we pride ourselves on the exceptional customer service we provide and this is even more important when our members are going through a challenging time.

In our Mortgage Collections team we provide support, help and advice to customers who are in genuine financial difficulties, whilst at the same time taking action on cases where more persistent defaults happen. We operate in very challenging but sensitive times, and how we deal with our customers has become all the more important and complex.

In the role you’ll be responsible for pro-actively liaising with customer’s who are in financial difficulties, agreeing successful payment plans with them and regularly reviewing existing payment agreements with customers

You’ll be liaising with professional third parties such as solicitors, estate agents and debt counsellors and be responsible for your own daily diary planning.

Whilst we have a clear passion to deliver the right outcome for the customer and achieve goals, this role is not target orientated and there are no individual or team targets.

About You

We are looking for a confident, customer orientated person with strong communication skills to join our dedicated customer focused team.

You’ll have current, strong experience of working in a similar role for example a credit control environment with recent customer service experience, dealing with customers daily.

Evidence of working within a team in a fast paced environment will be important and you’ll have the experience to deal with complex customer enquiries

About The Company
Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.
Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee wellbeing is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 
Times Top 100 Best Companies 2018
YourMortgage Awards Best Building Society
YouGov Highest Customer Satisfaction of any Bank or Building Society
ORC Employee Engagement Award for Excellence
We’ve also been proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

Key Information

Role Title:
Collections Officer
Salary Details:
Up to £22,000 (Dependant on relevant experience)
Number of hours per week:
Coventry - Walsgrave
Vacancy Type:
Permanent - Full Time
Closing Date:
20 Feb 2019