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Technical Analyst - End User Computing

About The Role
We are looking for a Technical Analyst to provide a deeplevel of technical knowledge and own complex production incidents,collaborating with other technical teams to troubleshoot and ensure a complete resolution.

You will be required to run small projects to resolve ITIL-defined service problems, allocating tasks to colleagues and ensuring completion of work to agreed quality criteria and timescales. You will also be responsible to continually assessing ways of working in order to develop or revise artefacts and processes that improve team efficiency and effectiveness.

Arole model within the team who provides mentoring and coaching to peers and junior team members.
About You
Role related knowledge and expertise:


  • Providing excellent service to stakeholders of all levels
  • PowerShell scripting
  • SCCM 2012 and above - software packaging & patch deployment
  • AD Group Policy administration
  • Experience working in an ITIL environment (inc. asset and change management)
  • Configuring, supporting and maintaining Microsoft Windows 7 & 10 operating systems
  • Configuring, supporting and maintaining Microsoft Office 2010 & 365 to an expert level
  • Mobile Device Management
  • Good for Enterprise administration
  • Blackberry Enterprise Server 12+ administration
  • Apple Mac and iOS device support
  • Checkpoint Endpoint Protection
  • Symantec Antivirus
  • Experience with Service Now
  • ITIL v3 Foundation
Other essential information:
  • Available for out-of-hours support
  • Ability to manage own time and priorities
  • Thorough, with a good attention to detail
  • Deliver to agreed timescales
  • Flexible approach to working hours to meet own objectives and business needs

About The Company
IT at the Coventry is changing; we are currentlyundertaking an exciting transformation project that will shape the future ofthe organisation. As we progress on our journey we are seeking talentedindividuals who are passionate about delivering an outstanding experience forboth members and colleagues in an environment where you will have theopportunity to be part of the future success of the organisation and work in anenvironment where personal and professional development is taken seriously.

Key Information

Role Title:
Technical Analyst - End User Computing
Salary Details:
£24,295 - £36,443
Number of hours per week:
Coventry-Binley Business Park
Vacancy Type:
Permanent - Full Time
Closing Date:
11 Oct 2018

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