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Customer Service Assistant

About The Role

Do you want to work for an award winning company who is part of The Sunday Times 100 Best Companies to work for in 2018. 
We're proud to have been ranked 55 in 2018 – what an achievement!!

It's proof that not only do we look after our customers, but our staff, too.  After all, happy staff means happy customers!

Come and join the Gloucester team as a Customer Service Assistant where they will train you to deliver our award winning service.

In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them. From having conversations with our customers we will be able to help them with their plans through the services we offer.

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services.

Hours of work: 36.25 hours per week; Monday - Friday 8.45am - 5pm and 3 out of 4 Saturday mornings as overtime.


About You
You will already have strong customer service experience with a positive and flexible approach. People skills are essential in this role, as you will be dealing with our members and working as part of a team. You will have excellent organisational and communication skills and cash handling experience is an advantage, but is not essential.

Person requirements:
  • Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments

  • You must have a good level of numerical and verbal ability

  • Excellent attention to detail and planning and organising skills.

  • Flexible, positive, hardworking and driven in nature

Key Information

Role Title:
Customer Service Assistant
Salary Details:
£15,318 to £17,462 per annum (Dependant on experience)
Number of hours per week:
36.25
Location:
Gloucester
Vacancy Type:
Permanent - Full Time
Closing Date:
21 Aug 2018

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