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Customer Service Assistant

About The Role

Do you want to work for an award winning company who is part of The Sunday Times 100 Best Companies to work for in 2018.

We're proud to have been ranked 55 in 2018 – what an achievement!!

It's proof that not only do we look after our customers, but our staff, too.  After all, happy staff means happy customers!

Come and join the Wooton Bassett team as a Customer Service Assistant where they will train you to deliver our award winning service.

In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them. From having conversations with our customers we will be able to help them with their plans through the services we offer.

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services.

 
About You
You will already have strong customer service experience with a positive and flexible approach. People skills are essential in this role, as you will be dealing with our members and working as part of a team. You will have excellent organisational and communication skills and cash handling experience is an advantage, but is not essential.

Person requirements:
 
  • Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments
  • You must have a good level of numerical and verbal ability

  • Excellent attention to detail and planning and organising skills.

  • Flexible, positive, hardworking and driven in nature

About The Company
Our branch network staff are engaged, motivated and inspired to consistently demonstrate the Coventry’s values. In return, we develop and guide you to achieve your full potential.
 
Hours of work: 23.25 hours
 
Monday           10:00 – 14:00      4hrs
Tuesday          08:45 – 17:00      7.25 
Wednesday     10:00 – 14:00      4hrs
Thursday         10:00 – 14:00      4hrs
Friday              10:00 – 14:00      4hrs

Plus 3 out of 4 Saturday mornings paid as overtime

Key Information

Role Title:
Customer Service Assistant
Salary Details:
£15318 to £18353 - pro rata per annum (Dependant on experience)
Number of hours per week:
23.25
Location:
Wooton Bassett
Vacancy Type:
Permanent - Part Time
Closing Date:
20 Jan 2019