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Senior Customer Research Specialist (Maternity Cover)

About The Role

Are you passionate about making sure that the voice of the customer is at the heart of the business? We have a new exciting opportunity within the Customer Research team for a period of maternity cover as a  Senior Customer Research Specialist. In this role you will support the Head of Research in delivering the Society’s market research programme, which will instigate improvements for our members, brokers and staff. 

The role involves identifying research needs, consulting on best practice methodologies and designing quantitative and qualitative research projects in-house and with third party research agencies. The successful candidate will report the findings and recommendations from the research to the relevant business areas, to inform business strategy, drive positive business change and enhance the customer experience.

About You
 We are looking for someone with excellent stakeholder engagement, experience of leading and delivering high quality market research briefs, questionnaires, reports and presentations. Strong communication and story-led presentation skills are essential.

To be successful in this role it is essential that you have a number of years agency or client-side market research experience, preferably within the financial services Industry and you will be educated to degree level or equivalent.  You will have a strong quantitative and qualitative research background, preferably with experience of the facilitation of focus groups and knowledge of market research statistical analysis techniques.

If you have the necessary experience, a drive to succeed and want be part of an organisation that our employees are proud to work for, then please do not delay in making an application.

Key Information

Role Title:
Senior Customer Research Specialist (Maternity Cover)
Salary Details:
up to £40,000 (dependent on experience)
Number of hours per week:
Coventry-Binley Business Park
Vacancy Type:
Temporary - Full Time
Closing Date:
10 Aug 2018

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