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Customer Service Specialist

About The Role
Do you want to work for an award winning company who is part of The Sunday Times 100 Best Companies to work for in 2018.  

We're proud to have been ranked 55 in 2018 – what an achievement!!

It's proof that not only do we look after our customers, but our staff, too.  After all, happy staff means happy customers!

Come and join the Headington team as a Customer Service Specialist where we have an opportunity for you to work directly with our customers.

In this role you will pro-actively engage with customers, responsible for delivering an exceptional and memorable customer service by creating a welcoming environment within the branch, whilst ensuring that customers are able to do what they came in for.

Through purely customer service focused meetings you will fully understand your customer's savings needs, and provide information on the most relevant accounts and services, enabling them to make an informed choice

You will understand and comply with all the appropriate legislation and codes of practice, and ensure that you are an expert on our products and services, so your customers have a thorough understanding of the accounts and services we offer making the most of what they have.

You will organise the Branch meeting area, support the counter area and manage your diary to ensure the branch delivers an effective and efficient service at all times. You will also take responsibility for customers' more technical and complex enquiries, dealing with them in a responsive and professional manner.


 



About You
  • Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments.
  • Evidence of working towards service standards
  • A confident relationship builder with excellent communication skills
  • Experience of dealing with complex / technical customer queries or complaints
  • Strong evidence of working within a team and demonstrating role model behaviours
  • Good planning and organising skills
  • Excellent attention to detail, initiative and communication skills
  • Flexible, positive, hardworking and driven in nature
About The Company
We’ve been proud holders of Gold Ribbons from Fairer Finance since they introduced them over two years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

ORC Employee Engagement Award for Excellence

Which Recommended Provider for Savings

YouGov Highest Customer Satisfaction of any Bank of Building Society


Key Information

Role Title:
Customer Service Specialist
Salary Details:
£18,363 - £20,932 plus Saturdays paid as overtime (dependant on relevant experience)
Number of hours per week:
36.25
Location:
Headington
Vacancy Type:
Permanent - Full Time
Closing Date:
29 Oct 2018