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IT Service Operations Apprenticeship

About The Role

Are you looking for an opportunity to combine IT and customer service skills?


What’s involved


As an IT Service Operations Apprentice you’ll get hands on experience, doing a real job. The programme will give you the chance to interact with staff from across the whole business, providing the first line of support for any IT related issues. This role provides the perfect opportunity to not only develop an understanding of how we utilise IT at Coventry Building Society but also to develop strong customer service skills that will be essential for the role.


On the IT Service Operations Apprenticeship, you’ll be involved in:

  • Answering calls and responding to requests from staff
  • Dealing with IT related queries and where possible resolving issues for staff
  • Escalating issues to senior staff where appropriate
  • Updating records on our internal systems


How will you develop?


It’s important you have the knowledge and skills to support you in your role, you’ll therefore attend extensive training from day one. This will involve you learning all about Coventry Building Society, our processes and how our internal systems work. You’ll get to put your knowledge in to practice with the support of a buddy who will be on hand to answer any questions along the way. Your manager will also provide you with regular feedback and support to ensure you’re getting the most out of your programme.

About You

Coventry Building Society’s Apprenticeship Programme will give you an outstanding introduction to the Financial Services industry with a business that exists to serve the interests of its members. We’re looking for people who share our values and our passion for putting members first, therefore, if you’re confident building relationships with new people, you want to support others and you have good attention to detail, this could be the programme for you.


The selection process will involve:


  • CV and application questions
  • Online assessments
  • Telephone Interview
  • Assessment day  to take place in August

Together we invest in your success.

It's the way work should be.

About The Company
Coventry Building Society has experienced huge success and growth for a number of years. We’re proud to be a mutual building society and we’re committed to improving our products and services for our members. We choose our staff every bit as carefully as we choose the services we offer our members and so look for people who share our values and our way of working.

Key Information

Role Title:
IT Service Operations Apprenticeship
Salary Details:
Coventry-Binley Business Park
Vacancy Type:
Permanent - Full Time
Closing Date:
25 Jul 2018

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