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Collections Team Leader

About The Role
What is your next step with your management career?

Do you have experience and knowledge in a Collections business environment?

Then this could be the next step you have been looking for!

Our Collections business area are looking to appoint a Team Leader who is highly organised and motivated individual to lead, coach and motivate a team of collections officers.

The role involves:
•Management of defaulting accounts on the Society group portfolio of mortgages, unsecured personal loans and current accounts up to the point of commencing litigation action.

•You will be responsible for ensuring full compliance to the regulatory framework that we operate in, and ensuring the fair treatment of customers in financial distress, whilst at the same time balancing the needs to keep potential losses to a minimum.

•You will also be responsible for maintaining good relations with your fellow team leaders, third parties, and managing and motivating an established team to continue to deliver excellent results.  

About You
What we are looking for in this is role is someone who has an excellent knowledge of:
  • Best practices,
  • Regulation and legislation in relation to arrears,
  • A good knowledge of possessions and recoveries’ processes and activities. 
  • It would be an advantage to have experience of performance managing a team of individuals in delivering exceptional customer service.
About The Company
As one of the UK’s most significant financial services institutions, we believe whatever your career aspirations are that we’re diverse enough to have the right opportunity for you.
GOLD - Investors In People - This award recognises our internal training, structured performance management, and the support we give to employees who are studying for formal qualifications.
Hours: Mon to Fri - 9am - 5pm

Contract: Perm/FT

Key Information

Role Title:
Collections Team Leader
Salary Details:
£21,550 to £32,326 per annum ( dependent on your experience
Number of hours per week:
Coventry - Walsgrave
Vacancy Type:
Permanent - Full Time
Closing Date:
22 Jun 2018

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