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Collections Officer

About The Role
 Are you articulate and do you enjoy talking to customers?

Can you communicate with all types of people in various situations?

Is it time for a more challenging role with added responsibilities?

In Collections we provide help and advice to customers who are in genuine financial difficulties, whilst at the same time taking action on cases where persistent default occurs. We operate in very challenging times, and the handling of our customers has become all the more complex.

We have a permanent opportunity within our Collections department.

Duties will include;

  • Liaising with customer’s who are in financial difficulties.
  • Agreeing successful payment plans with customers
  • Taking effective actions where further defaults occur
  • Regularly reviewing existing payment agreements with customers
  • Liaising with professional third parties such as solicitors, estate agents and arrears counsellors
  • Daily diary planning/management
About You
We are looking for a confident, customer orientated person with strong communication skills to join our dedicated customer focused team.
The Collections team would be looking for the skill set below to support the current team:
  • Recent Customer Service Experience - dealing with customers daily
  • Team work in a fast paced environment
  • Ability to own customer situations and make relevant decisions for the benefit of the customer & business
  • Ideally working in a credit control environment
  • Ability to deal with complex customer enquiries

About The Company
 As one of the UK’s most significant financial services institutions, we believe whatever your career aspirations are that we’re diverse enough to have the right opportunity for you.

GOLD - Investors In People - This award recognises our internal training, structured performance management, and the support we give to employees who are studying for formal qualifications.

Hours: 35 - M to F 9am - 5pm

Contract: Perm


Key Information

Role Title:
Collections Officer
Salary Details:
£18215 to £20950 per annum ( dependent on your experience)
Number of hours per week:
Coventry - Walsgrave
Vacancy Type:
Permanent - Full Time
Closing Date:
22 Jun 2018

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