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Support Advisor

About The Role

You bring the potential - we help you realise it at Coventry Building Society - It’s the way work should be!!

In our New Lending Support Area we require people who will enjoy building relationships with intermediaries (mortgage brokers, mortgage advisors and financial advisors). 

As a Support Advisor you will be:

  • Providing professional and expert telephone support to mortgage intermediaries from there customers application submission through to the mortgage applications completion
  • Work closely with our mortgage processing and underwriting teams in providing clear accurate updates on mortgage applications


  • Fast paced ‘business-to business’ contact centre environment
  •  Area is focused on delivering excellent service to Intermediaries to ensure good customer outcomes in all calls

About You
Skills we are looking for:

  • Recent Customer Service Experience
  • Ability to deal with complex queries/complaints
  • We will expect all applicants to have a good level of numerical and verbal ability
  • Ability to be confident talking and building relationships 
About The Company
 Why work in our business area:
Senior Manager says:

  • We offer a brilliant working environment.
  • Fantastic training is provided with passionate managers to support members of the team with the opportunity in your career to work within a busy department.
  • We offer a friendly, and warm service to a panel in excess of 14,000 Mortgage Intermediaries.
  • We strive to deliver an outstanding customer experience and help maintain the fantastic reputation that Coventry for Intermediaries has achieved.

35 hours per week Monday to Friday - 9am to 6pm 

Key Information

Role Title:
Support Advisor
Salary Details:
£16499 to £18970 per annum ( dependent on your experience)
Number of hours per week:
Coventry - Walsgrave
Vacancy Type:
Permanent - Full Time
Closing Date:
29 May 2018

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