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Service Design and Strategy Analyst

About The Role

We are looking for a Service Design and Strategy Analyst to join the Society.

The successful candidate will be reporting into the Service Design and Strategy Manager, this role will be supporting and driving a suite of IT Service Maturity Initiatives which are key elements of the wider strategy for both IT Service and the Society as a whole. The role will need to work and collaborate with IT Managers at all levels to help drive maturity and improvements. The role will take varying levels of responsibility and ownership depending on the initiative’s which include:-

  • Responsible for facilitating a department wide Service Maturity Assessment using the output to help create tailored Service Improvement Projects (SIPS) for each Service Group driving path to amber.
  • Partnering with Service teams, evolve and develop KPIs to improve the way IT Service track and manage the internal performance of the function.
  • Responsible for updating relevant policies and procedures, associated risk and control plans.
  • Reduce IT risk by driving maturity and control within IT Service.
  • Act as conduit to ensure wider policies and plans are implemented within the function assisting the Service Design and Strategy Manager to develop a framework enabling the CIO and other executives have an objective insight into the performance of the function.
  • Co-ordinate the program of IT Service Improvement Projects (SIPS) within IT Service ensuring they align with wider strategic business, technology and risk reduction initiatives.
Delegate for the Service Design and Strategy Manager at key governance forums and management committees as required.
About You

Professional qualifications or essential experience required:

  • Educated to degree level or equivalent
  • Strong knowledge of IT Service Management and experience in Service Management Reporting

  • Experience of working and driving initiatives in Matrix Organizations.
  • Strong data and analysis and presentation skills

  • Excellent verbal and written communication skills
ITIL foundation V3 Certification
About The Company

IT at the Coventry is changing; we are currently undertaking an exciting transformation project that will shape the future of the organisation.As we progress on our journey we are seeking talented individuals who are passionate about delivering an outstanding experience for both members and colleagues in an environment where you will have the opportunity to be part of the future success of the organisation and work in an environment where personal and professional development is taken seriously.


Key Information

Role Title:
Service Design and Strategy Analyst
Salary Details:
31811 - 47716
Number of hours per week:
35
Vacancy Type:
Permanent - Full Time
Closing Date:
21 May 2018

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