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Customer Service Assistant

About The Role
Are you looking for an opportunity to work for an award winning company who is part of The Sunday Times 100 Best Companies to work for?

We're proud to have been ranked 55 in 2018 – what an achievement!!

It's proof that not only do we look after our customers, but our staff, too. After all, happy staff means happy customers!

Come and join the High Street, Coventry team as a Customer Service Assistant where we will support you to deliver our award winning service.

In this role you will be the face of the Society, responsible for delivering an exceptional customer service by talking to our members and building long term relationships with them. From having conversations with our customers we will be able to help them with their plans through the services we offer.

You will be dealing with customers' transactions by operating the till and handling money in an accurate and professional manner. You will need to understand and comply with all the appropriate legislation and codes of practice, and keep an up to date knowledge of all our products and services but we will support that knowledge through our training.

Role requirements:

  • Ensuring customer needs are met, through high levels of professional customer service
  • Ability to develop long term customer relationships.
  • Cashiering duties and cash management
  • To work within a branch based environment, as part of a customer driven team.
  • Ensure personal goals and branch measures are met.
  • Ability to get things right first time through high levels of accuracy and confidentiality
  • Consistently and proactively looking at all opportunities to personally develop
  • Keeping up to date with financial products and legislation.
  • Effectively identify customer dissatisfaction and resolve at point of contact by always looking for ways to put things right.
  • Understand and adhere to all appropriate legislation, codes of practice and internal control requirements.

We value our staff and reward their talent and commitment. Our aim is to grow our people internally and create an environment which allows them to develop brilliant careers with us. If you love making your customers happy, we’ll give you the environment, support and opportunities to succeed.

About You

You will already have strong customer service experience with a positive and flexible approach. People skills are essential in this role, as you will be dealing with our members and working as part of a team. You will have excellent organisational and communication skills and cash handling experience is an advantage, but is not essential.

Person requirements:

  • Recent experience of working within customer service, ideally face to face whether in financial services, retail or other service environments

  • You must have a good level of numerical and verbal ability

  • Excellent attention to detail and planning and organising skills.

  • Flexible, positive, hardworking and driven in nature


About The Company
As one of the UK’s most significant financial services institutions, we believe whatever your career aspirations are that we’re diverse enough to have the right opportunity for you.
GOLD - Investors In People - This award recognises our internal training, structured performance management, and the support we give to employees who are studying for formal qualifications.

37 hours – 5 out of 6 days – including 3 out of 4 Saturdays with a day off in the week

Working hours – 8.30am to 5pm Monday, Tuesday, Wednesday, Thursday and Friday, and 9am to 4pm on Saturdays

Example package: £16,942 to £19,314 per annum - dependent on experience (inclusive of shift allowance applicable to the High Street branch)

Key Information

Role Title:
Customer Service Assistant
Salary Details:
£16,942 - £19,314 Depending on Experience (inclusive of 7.5% shift allowance)
Number of hours per week:
Coventry - Various Branch Locations
Vacancy Type:
Permanent - Full Time
Closing Date:
25 Jun 2018

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