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Support Advisor

About The Role

Do you want to work for an award winning company voted 55th In times Top 100 companies to work for?

In our New Lending Support Area we require people who will enjoy building relationships with intermediaries (mortgage brokers, mortgage advisors and financial advisors).

As a Support Advisor you will be:

  • Providing professional and expert telephone support to mortgage intermediaries from there customers application submission through to the mortgage applications completion
  • Work closely with our mortgage processing and underwriting teams in providing clear accurate updates on mortgage applications


  • Fast paced ‘business-to business’ contact centre environment
  •  Area is focused on delivering excellent service to Intermediaries to ensure good customer outcomes in all calls

About You

What we are looking for:

  • Recent Customer Service Experience
  • Ability to deal with complex queries/complaints
  • We will expect all applicants to have a good level of numerical and verbal ability
  • Ability to be confident talking and building relationships


About The Company
Why work in our business area:
Senior Manager says:

  • We offer a brilliant working environment.
  • Fantastic training is provided with passionate managers to support members of the team with the opportunity in your career to work within a busy department.
  • We offer a friendly, and warm service to a panel in excess of 14,000 Mortgage Intermediaries.
  • We strive to deliver an outstanding customer experience and help maintain the fantastic reputation that Coventry for Intermediaries has achieved.

35 hours per week Monday to Friday - 9am to 6pm or
32 hours per week - Mon, Tues, Thurs and Fri 9am to 6pm

Key Information

Role Title:
Support Advisor
Salary Details:
£17730 to £19390 per annum ( dependant on experience)
Number of hours per week:
Coventry - Walsgrave
Vacancy Type:
Permanent - Full Time
Closing Date:
30 Mar 2018

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