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Product

Shaping our future

Change department…

Developing trusted products

We’re the team who decide what the Coventry should offer.

We look after savings accounts, mortgages and other financial services such as insurance. We develop, launch, manage and monitor all of the Coventry’s products. We look at how all our accounts are performing and what competitors are doing.

We use Coventry and industry forecasts and our margins to design and develop accounts that will make sure we meet our targets and put our members first. The Product team look after the whole product life cycle from designing new accounts and acquiring new business to rationalising or closing old accounts.

We need strong decision-makers, researchers and analysts, with great influencing and presenting skills – our key stakeholders are senior management and executives so you’ll need a confident and engaging style. You’ll need a good awareness of what’s going on in the savings and/or mortgage market.

We’ll reward your talent and commitment with a supportive and stimulating environment, and all the benefits of an employer who genuinely puts its customers first.

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What our people say

  • I’ve worked in a number of different departments including the Branch Network, Intermediary Development, Financial Crime and I’m now in our Compliance team.

    Regulatory changes can have a big impact on the business. It’s part of my job to track those changes and keep the business informed.

    I get to work with lots of different teams – Product Design, Marketing, Customer Experience, Legal and Business Change to name a few. Every day really is different!

    There are numerous opportunities for development and progression if you choose to take them. Ultimately, you drive your own future.

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    This kind of culture doesn’t just happen overnight – it comes from the top and it’s been a pivotal part of the organisation for many years.

    Emma - Compliance

  • I started working at the Coventry as a Saturday Customer Service Assistant, I’m now a Customer Service Specialist and I’ve just started on the Management Development Programme, which is designed to help enhance my leadership skills.

    Every day is different. I come to work smiling and I leave smiling. Making a difference to our members motivates me to come to work each morning. I’m helping people and I get so much satisfaction out of it, whether I’m opening an account for a customer or supporting them with a complex transaction, our members really appreciate us.

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    We are so invested in community work too. In our branch alone, we’ve raised almost £20,000 for our community partner. We have the most amazing customer base. They’re so generous – they’re as passionate about the charity as we are.

    Jess - Branch Network

  • Starting out in our Savings Operations team, I quickly progressed in to our Quality Assurance team, then into Customer Relations.

    I studied Accountancy at University and always wanted to work in Finance, so when a role came up I knew I wanted to apply…now I’m a Cost and Management Accountant.

    My job is so varied. If I was talking to someone about a career here, I’d say... "you'll definitely find an area you enjoy".

    I was offered study support so I could gain my professional finance qualification. It was hard work, it was worth it though! They’re really supportive of people studying, training and going through exams. I came joint tenth overall in the world and now I’m qualified. Not only that, I’ve got brilliant experience from the ground up so I wouldn’t have it any other way.

    What excites me about my role is that we’re so engaged with the whole Society and we’re looking to the future, rather than just dealing with historical numbers. I love asking questions like... Will this project benefit our members? What will the business benefits be? Will it make us more cost-efficient?

    Karan - Finance

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  • I’ve been with the Coventry for most of my career, my background is actually in Finance and whilst in this team, I was intrigued by the part that Business Change played in shaping the Society and I felt that it would be an interesting career move. After completing a secondment in Change, I took on a Trainee Business Analyst role and now I’m training to be a Project Manager.

    The Coventry makes a big investment in delivering a fantastic customer experience and understanding the wider impact each project has is critical. Getting things right for our members is the most important thing.

    Working in Business Change has taught me so much and helped me develop transferrable skills, such as analysis and decision making, project management, report writing and managing stakeholders. These are all qualities I feel I could take to any part of our business.

    I know I still have a lot to learn but I’m focused on becoming a fully-fledged Project Manager and I know the Coventry will support me to get there.

    Scott - Business Change

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