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Branch Network

Serving our members

Change department…

We’re the face of our business

We offer the friendly, warm welcome that our members have come to expect in all of our branches. By always putting our members first, we deliver an outstanding customer experience. Our employees create branches that are a pleasure to use. 99% of our branch visitors went away satisfied (data from our monthly customer satisfaction surveys).

We have a wide variety of opportunities across our branch network – from resolving members' questions, to being a savings subject matter expert, to leading a team of member service specialists.

Our branch network employees are engaged, motivated and inspired to consistently demonstrate the CBS’s values. In return, we develop and guide you to achieve your full potential.

We value our employees and reward their talent and commitment. Our aim is to grow our people internally and create an environment which allows them to develop brilliant careers with us. If you love making your customers happy, we’ll give you the environment, support and opportunities to succeed.

View the latest opportunities here

Latest Branch Network jobs

Customer Service Specialist

Our Northampton branch is looking for a friendly, confident and helpful person who is passionate about providing excellent service, to join them. Working in the heart of the community our team is key in understanding what's important to our members and to create a sense of belonging for all. It's a team orientated, supportive environment where every day is different. Your ma...
Location:
Northampton
Vacancy Type:
1

Customer Service Assistant

Our friendly team in our Warwick branch are looking for a customer focused, helpful person who is passionate about providing excellent service, to join them. Working in the heart of the community our team are key in understanding what's important to our diverse range of customers and create a sense of belonging for everyone. It's a team orientated, supportive environment where every day is d...
Location:
Warwick
Vacancy Type:
2

Customer Service Assistant

Our friendly team in our Rugby branch are looking for a customer focused, helpful person who is passionate about providing excellent service, to join them. Working in the heart of the community our team are key in understanding what's important to our diverse range of customers and create a sense of belonging for everyone. It's a team orientated, supportive environment where every day is dif...
Location:
Rugby
Vacancy Type:
1

Customer Service Advisor Part Time

At the heart of our telephone customer service is our award winning Savings Customer Service Contact Centre. They're looking for chatty, friendly and helpful people who are passionate about providing an excellent customer service, to join come and join them. It's a fast paced, team orientated and supportive environment where every day is different. As a Customer Service Telephone A...
Location:
Coventry - Walsgrave
Vacancy Type:
2

Saturday Customer Service Assistant

Our Saturday Customer Service Assistant role is a great opportunity for someone who either is looking for their first job or to have a rewarding and challenging position that fits around your lifestyle and commitments. Working in our branch, you'll be responsible for delivering exceptional customer service by talking to our customers and dealing with their queries. You'll accurately ma...
Location:
Hinckley
Vacancy Type:
2

What our people say

  • I have worked at the Society for many years, during which I have seen an incredible amount of change both from a broader Society perspective and also from an IT point of view. It’s that change that has kept me engaged and motivated to keep progressing my career here.

    I actually started as a trainee Cashier in one of our branches and my journey with the Coventry Building Society has seen me play a pivotal part in developing the IT analysis team within the IT Architecture function. Every day in IT we have the opportunity to make a difference, as we play a key role in helping our colleagues across the whole of the organisation. I work with great people and I love the ‘techy’ side of IT and seeing how doing the right things in the IT function can have a positive impact on our members and our people.

    I genuinely feel as if exactly the right challenges have come at the exactly the right time for me. Whether that be pushing my IT career to the next level to agreeing a flexible working arrangement, doing a job I love, whilst having my children. The Society has provided support in those defining moments. The Society’s values are carried through not just in the way we treat our members but in the way we work with each other.

    I am now lucky enough to be on the senior leadership team for IT, really driving our transformation agenda. There is never a dull moment here and I am looking forward to what the future holds!

    Hear more from our people

    Sarah - IT

  • I started working for the Society as a Saturday Customer Service Assistant, in one of our Coventry branches, and I continued this role on a part-time basis while I studied law at Durham University.

    After completing my degree, I did some work experience in the Legal team and was then lucky enough to secure a permanent Paralegal role.

    I always knew I wanted to continue with my legal career, so I asked if the Society would support me through my Legal Practice Course and they agreed. I spent a year going to London twice a week for evening lectures – it was hard work, but I qualified in July 2016.

    I now work on the lending and property side of the Legal team, looking after mortgage-related queries, policy changes and project work, as well as helping to review the lease renewals for the Society’s properties. I am also involved in reviewing our mortgage conditions and legal documentation, in conjunction with external solicitors and barristers. These documents protect both the Society and its members so it’s important that they are accurate and are clearly communicated.

    I also love being able to get involved with the Society’s community work, I’m one of our Reading Partners and help the children at a local Primary School improve their reading and spelling. It’s one of the most rewarding parts of my week.

    It’s a great place to work and I really feel the Society looks after us.

    Hear more from our people

    Amy - Legal

  • I’ve worked in a number of different departments including the Branch Network, Intermediary Development, Financial Crime and I’m now in our Compliance team.

    Regulatory changes can have a big impact on the business. It’s part of my job to track those changes and keep the business informed.

    I get to work with lots of different teams – Product Design, Marketing, Customer Experience, Legal and Business Change to name a few. Every day really is different!

    There are numerous opportunities for development and progression if you choose to take them. Ultimately, you drive your own future.

    Hear more from our people

    This kind of culture doesn’t just happen overnight – it comes from the top and it’s been a pivotal part of the organisation for many years.

    Emma - Compliance

  • I started working at the Coventry as a Saturday Customer Service Assistant, I’m now a Customer Service Specialist and I’ve just started on the Management Development Programme, which is designed to help enhance my leadership skills.

    Every day is different. I come to work smiling and I leave smiling. Making a difference to our members motivates me to come to work each morning. I’m helping people and I get so much satisfaction out of it, whether I’m opening an account for a customer or supporting them with a complex transaction, our members really appreciate us.

    Hear more from our people

    We are so invested in community work too. In our branch alone, we’ve raised almost £20,000 for our community partner. We have the most amazing customer base. They’re so generous – they’re as passionate about the charity as we are.

    Jess - Branch Network

  • I’ve been with Coventry Building Society for most of my career, my background is actually in Finance and whilst in this team, I was intrigued by the part that Change payed in shaping the Society and I felt that it would be an interesting career move. After completing a secondment in Change, I took on a Trainee Business Analyst role and now I’m training to be a Project Manager.

    The Coventry makes a big investment in delivering a fantastic customer experience and understanding the wider impact each project has is critical. Getting things right for our members is the most important thing.

    Working in Change has taught me so much and helped me develop transferrable skills, such as analysis and decision making, project management, report writing and managing stakeholders. These are all qualities I feel I could take to any part of our business.

    I know I still have a lot to learn but I’m focused on becoming a fully-fledged Project Manager and I know Coventry Building Society will support me to get there.

    Scott - Change

    Hear more from our people